Red Dusk Designs' Returns Policy
Red Dusk will not accept returns on items if you simply have a change of heart or make the incorrect choice - sorry!
Red Dusk will accept returns/exchanges if the goods are received in the same condition as when they were dispatched & are faulty or not as described
All postage costs are to be covered by the customer
If you would not like to pay using
Paypal/credit card/our online cart
OR
you would prefer to pay via bank transfer/money order, please follow the directions below
to request an invoice ...
Include the design name, any custom embellishments you want included and the date of the event that the pieces are required for (if applicable).
If you have a custom design in mind, please include any photographs, sketches or images you have that will
help Red Dusk create your special piece.
Alternatively, feel free to contact us
2. Red Dusk Designs will invoice you
Handling and shipping costs start at $ 8 AU and include registered post -you will be provided with a tracking number on request, which enables you to track the progress of your parcel.
Insurance is also included in the cost.
If your item is required urgently, please inform Red Dusk of this and express post can be used to send your order - this will reduce freight time to 1-3 days (within Australia)
3. Payment is made
Payments can be made via direct bank deposit or securely through Paypal. We also accept cheques or money orders in the mail. Other payment methods can be processed - please contact
with any questions.
Once payment has been made, please email the
reference number to Red Dusk
We will keep you informed and up to date on the progress of your piece as it is created, via email/phone
(and with photos if desired)
4. Payment is received and your parcel is sent!
Red Dusk will inform you once your pieces have been posted, and the Registered Post reference
so you can track your item.
Dispatch can sometimes take up to a fortnight, depending on the items ordered - please inform Red Dusk if
your piece is required urgently.
5. Parcel is delivered to you
Delivery can take 2-6 business days.
As it is a registered item, you will receive a card in your letter box, and will have to go to your local PO to sign for the parcel in person - don't forget to take ID with you!
6. Testimonial left by you!
If you wish, a testimonial can be left at theTestimonials page. Any comments or criticisms are welcome - please email us
